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Privacy Policy: Your Account and Payment Security

When you open an account with zeus pragmatic, your personal data and payment details are protected under our privacy framework.

Data collected for account verification onlyDANA, OVO, GoPay and QRIS payments encryptedYour withdrawal history stays privateContact us anytime to review or update your details
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zeus pragmatic Privacy Policy: Your Account and Payment Security
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How to Contact Us About Your Privacy

If you have questions about how we use your data, want to update your account details, or need to request access to your information, reach out via any of these channels. Our support team responds during operating hours and can escalate privacy concerns to our data protection officer.

Team online

Live Chat

Open the chat widget in the bottom-right corner of your account dashboard or the lobby. Available 24/7 for privacy questions, account data requests and general support.

Email

Send a detailed privacy request or complaint to our support address. Include your account username, the date and what information you need. We aim to respond within three business days.

Account Settings

Log into zeus pragmatic, go to Settings > Privacy & Security, and request a copy of your data, update your contact details, or adjust your communication preferences in one place.

SECURITY ESSENTIALS

How We Keep Your Information Safe

Your account security and data privacy are central to how zeus pragmatic operates. We use industry-standard encryption for all payments processed through DANA, OVO, GoPay and QRIS, and we monitor every login…

Password & Authentication

Use a strong, unique password for your account. Enable two-factor authentication in Settings to add an extra layer of protection when you log in from a new device.

Payment Encryption

Every DANA, OVO, GoPay and QRIS transaction is encrypted end-to-end. We never see your full payment credentials; only a tokenised reference is stored on our servers.

Session Timeout

If you're inactive on your account for 15 minutes, the session automatically logs out for security. Log back in with your password to resume playing or check your balance.

Withdrawal Verification

Before we process any withdrawal, we verify your identity and confirm the destination account matches our records. This takes 24 to 48 hours depending on your payment method.

Cookie Management

We use cookies to remember your login state and show you relevant games when you return. You can adjust cookie settings in your browser; some features may work differently if cookies are disabled.

Data Access Request

Contact our support team to request a full copy of your personal data in a machine-readable format. We'll send you everything we hold within 14 days of your request.

Privacy & Data Questions Answered

Players in Yogyakarta and across Indonesia ask us about how we use their personal information, what rights they have, and how long we keep their data. Here are the questions we hear most often.

We collect your full name, email address, phone number, date of birth and residential address during registration. We also record your payment method details (DANA, OVO, GoPay or QRIS account), login history, IP address, device type and betting activity. This information helps us verify your identity, process deposits and withdrawals, and detect fraud.

We keep your account data for at least three years after closure to comply with anti-money-laundering rules and local regulations. Your payment records are retained separately for seven years. After that period, we delete or anonymise your information unless we have a legal reason to keep it longer.

Yes. Go to Settings > Privacy & Security in your account, select 'Request Your Data', and submit the form. We will email you a complete copy of your personal information in a standard data format within 14 business days of your request.

We do not sell your data to marketers or third-party advertisers. We share information only with payment processors (for DANA, OVO, GoPay and QRIS transactions), our hosting provider, and where local law requires—such as with regulators or law enforcement. Every partner signs a confidentiality agreement.

Log into zeus pragmatic, open Settings > Account Details, and update your name, email, phone number or address directly. If you need to change your payment method or dispute stored information, contact our live chat support and provide your username. We'll verify your identity and make the change within one business day.

Access to your account and its associated data depends on local law. If you request access from outside your original registration region, we may need additional verification and may apply regional restrictions. Contact our support team to discuss your situation; we'll explain what data can be shared and any regional limitations that apply.

Once your account is closed, we begin deleting non-essential data over time. However, we must retain transaction history and identity records for three to seven years as required by anti-money-laundering law. You can request deletion of marketing emails and optional data (like communication preferences) immediately through Settings.

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